Unique Glazing London Ltd is committed to providing the highest quality products and services to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards of service.

If you have a complaint of any kind, please contact us with the details ideally in writing.


  1. We will send you a letter acknowledging receipt of your complaint within 7 days of receiving it, enclosing a copy of this Complaints Procedure Document.
  2. We will then investigate your complaint. This will normally involve passing your complaint to our Technical Support Manager, Ajay Chopra who will review your complaint and speak with the team that worked on your installation.
  3. Ajay will then arrange a visit to your home or the premises where the installation was undertaken to discuss and hopefully resolve your complaint. We will do this within 14 days of sending you the acknowledgment letter.
  4. Within 5 days of the visit, Ajay will write you to confirm what took place and any solutions that were agreed with you.
  5. If you do not want this home visit or if it is not possible or if a visit is not necessary, Ajay will send you a detailed written reply to your complaint, including suggestions for resolving the matter within 21 days of sending you the acknowledgment letter.
  6. A complaint will be considered ‘CLOSED’ if you write to accept the findings or our response or fail to respond within 6 weeks of receiving the communications from unique Glazing London Ltd detailed in points 4 and 5 above.

Please Note: where a complaint is received and dealt with by the close of business following the day of receipt of the complaint the above procedures do not need to be followed. However, a record will be made and kept of the complaint and the resolution.

Complaints and Customer Service Contact Details:

Unique Glazing London Ltd

15 David Road, Colnbrook, SL3 0DB
PH: 0800 193 2425 E:

Unique Glazing London Ltd is an Introducer Appointed Representative and provides a pure client Introduction through Improveasy Ltd., a company registered in England and Wales (Co. Reg. number 7807352). Registered Office: Manchester Business Park, 3000 Aviator Way, Manchester M22 5TG. The firm is authorised and regulated by the Financial Conduct Authority (FRN 708623). The firm is authorised as a Broker, not a Lender and offers credit facilities from a panel of lenders. The credit is subject to application and status.

Delivering Customer Satisfaction

We strive to provide the best service for our customers. Here are some Checkatrade reviews from our happy customers.

High quality work and fittings

I would like to thank you for delivering high quality work. Guys are professional and very precise, quick and reliable. They will well prepare the place for the work and...

Checkatrade Customer

August 2023

I would definitely recommend

Unique glazing carried out a double glazing window install required. It probably wasn’t the biggest job they’ve undertaken but the service and attention to detail was certainly of a what...

Checkatrade Customer

September 2023

I will be using them again in the future

I had 9 windows fitted at my house yesterday - the two fitters were amazing. The workmanship was of a high level, left the house spotless before they had left....

Checkatrade Customer

October 2023

Exceeded my expectations

From start to finish we had a pleasurable experience with Andy and his team. Andy came and answered all my questions and came back to my house many times to...

Checkatrade Customer

October 2023

Immaculate service

The windows replacement service was perfect. All the windows were done and fitted within the time I expected. Thanks to the friendly staff for their absolutely immaculate and friendly service....

Checkatrade Customer

October 2023

Great Windows and experience

We had the front windows and door replaced and the whole process was great. No pressure, emailed us a quote. The surveyor abs installers were very helpful and hardworking. Will...

Checkatrade Customer

July 2023

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