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COMPLAINTS POLICY

Unique Glazing London Ltd is committed to providing the highest quality products and services to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards of service.

If you have a complaint of any kind, please contact us with the details ideally in writing.

COMPLAINTS PROCESS

  1. We will send you a letter acknowledging receipt of your complaint within 7 days of receiving it, enclosing a copy of this Complaints Procedure Document.
  2. We will then investigate your complaint. This will normally involve passing your complaint to our Technical Support Manager, Ajay Chopra who will review your complaint and speak with the team that worked on your installation.
  3. Ajay will then arrange a visit to your home or the premises where the installation was undertaken to discuss and hopefully resolve your complaint. We will do this within 14 days of sending you the acknowledgment letter.
  4. Within 5 days of the visit, Ajay will write you to confirm what took place and any solutions that were agreed with you.
  5. If you do not want this home visit or if it is not possible or if a visit is not necessary, Ajay will send you a detailed written reply to your complaint, including suggestions for resolving the matter within 21 days of sending you the acknowledgment letter.
  6. A complaint will be considered ‘CLOSED’ if you write to accept the findings or our response or fail to respond within 6 weeks of receiving the communications from unique Glazing London Ltd detailed in points 4 and 5 above.

Please Note: where a complaint is received and dealt with by the close of business following the day of receipt of the complaint the above procedures do not need to be followed. However, a record will be made and kept of the complaint and the resolution.

Complaints and Customer Service Contact Details:

Unique Glazing London Ltd

15 David Road, Colnbrook, SL3 0DB
PH: 0800 193 2425 E: sales@uniqueglazing.co.uk

Unique Glazing London Ltd is an Introducer Appointed Representative and provides a pure client Introduction through Improveasy Ltd., a company registered in England and Wales (Co. Reg. number 7807352). Registered Office: Manchester Business Park, 3000 Aviator Way, Manchester M22 5TG. The firm is authorised and regulated by the Financial Conduct Authority (FRN 708623). The firm is authorised as a Broker, not a Lender and offers credit facilities from a panel of lenders. The credit is subject to application and status.

Delivering Customer Satisfaction

We strive to provide the best service for our customers. Here are some reviews from our happy customers.

Top rate service

Unique Glazing are a brilliant company as they provide a top rate service. My French door was excellent and of good quality. The installers were professional and they fitted my...

Angela White

November 2024

Very happy with completed works

Contracted to install new patio doors, helpful customer service and competitive quotes. Works carried out promptly and to a high standard, and issues raised after install were quickly and professionally...

E Goodall

September 2024

Got the response straightaway

Rang and asked for an estimate, got the response straightaway, we were happy with the price the rep gave a date and they came and done the job very well...

Checkatrade Customer

September 2024

Really recommend this company

I was really impressed with the quality of the service and product. Paul set-up time to visit the house and he put together the plan and costing while still in...

Checkatrade Customer

September 2024

Pleasant and very helpful

The company responded very quickly to my request for help with a uPVC window which could not be closed because of a broken hinge. They quickly found a replacement hinge...

Checkatrade Customer

August 2024

Quick and professional job

Thanks for our lovely new porch, great service, great communication, quick and professional job, highly recommended.

Checkatrade Customer

August 2024

Read our reviews

COMPLAINTS POLICY

Unique Glazing London Ltd is committed to providing the highest quality products and services to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards of service.

If you have a complaint of any kind, please contact us with the details ideally in writing.

COMPLAINTS PROCESS

  1. We will send you a letter acknowledging receipt of your complaint within 7 days of receiving it, enclosing a copy of this Complaints Procedure Document.
  2. We will then investigate your complaint. This will normally involve passing your complaint to our Technical Support Manager, Ajay Chopra who will review your complaint and speak with the team that worked on your installation.
  3. Ajay will then arrange a visit to your home or the premises where the installation was undertaken to discuss and hopefully resolve your complaint. We will do this within 14 days of sending you the acknowledgment letter.
  4. Within 5 days of the visit, Ajay will write you to confirm what took place and any solutions that were agreed with you.
  5. If you do not want this home visit or if it is not possible or if a visit is not necessary, Ajay will send you a detailed written reply to your complaint, including suggestions for resolving the matter within 21 days of sending you the acknowledgment letter.
  6. A complaint will be considered ‘CLOSED’ if you write to accept the findings or our response or fail to respond within 6 weeks of receiving the communications from unique Glazing London Ltd detailed in points 4 and 5 above.

Please Note: where a complaint is received and dealt with by the close of business following the day of receipt of the complaint the above procedures do not need to be followed. However, a record will be made and kept of the complaint and the resolution.

Complaints and Customer Service Contact Details:

Unique Glazing London Ltd

15 David Road, Colnbrook, SL3 0DB
PH: 0800 193 2425 E: sales@uniqueglazing.co.uk

Unique Glazing London Ltd is an Introducer Appointed Representative and provides a pure client Introduction through Improveasy Ltd., a company registered in England and Wales (Co. Reg. number 7807352). Registered Office: Manchester Business Park, 3000 Aviator Way, Manchester M22 5TG. The firm is authorised and regulated by the Financial Conduct Authority (FRN 708623). The firm is authorised as a Broker, not a Lender and offers credit facilities from a panel of lenders. The credit is subject to application and status.

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